Customer Service

Shipping & Delivery

UK Delivery

Orders placed before 2.00pm will be shipped that day (Monday to Friday)

We operate a next day delivery service using Royal Mail’s “Special delivery Guaranteed by 1pm“

Delivery on orders over £200 – Free of Charge

Next day delivery – £3.95.

Delivery is guaranteed by 1pm the following day (Monday to Friday) for most destinations. For exceptions and full details please visit Royal Mail website.

A tracking number, so that you can follow your parcel’s progress, is provided on the despatch note.

A signature confirming receipt is required for delivery. If there is no one available at the delivery address to accept your order the Royal Mail will leave a card asking you to arrange collection from your nearest depot.

Delivery to Europe

Orders placed before 2.00pm will be shipped that day (Monday to Friday)

Delivery on orders over £200 – Free of Charge

Delivery to Europe – £9.95

We operate Royal Mail’s “International tracked and signed” service. Delivery is between 5 – 7 working days.

A tracking number, so that you can follow your parcel’s progress, is provided on the despatch note. A signature confirming receipt is required for delivery.

If there is no one available at the delivery address to accept your order the Royal Mail will leave a card asking you to arrange collection from your nearest depot.

Returns & Replacements

Internet only returns policy

We have a separate returns policy when selling in store due to the way the law differs. The returns policy displayed on our website refer to online purchases only.

Returns Policy

Returns

If you are not satisfied with your purchase, you are welcome to return any items ordered within 10 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging without any of the garment tags or security tags removed. Cost of returns postage is customers responsibility. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us

Faulty Returns

If the product you receive is faulty or not what you purchased, then please contact the Jane Young team at fashions@jane-young.co.uk or call 01636 703511. We will need to know the order number and a full description of the fault.

Returns procedure:

  1. Replace item(s) back in the original packaging with garment labels and security tags intact.
  2. Complete all fields in the “Online returns form” which is enclosed with your purchase and enclose the “Online returns form” in the box
  3. Affix the pre-printed returns address label to your parcel and post back to: Jane Young Ltd, Chain Lane, Newark. Nottinghamshire. NG24 1AU

It is your responsibility to wrap items adequately to prevent damage. For your own protection we recommend that you send the parcel using a service that insures you to the value of the goods and ask for proof of postage

You will receive an email to confirm that your return has been received and upon examination we will issue a refund or exchange within 72 hours. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.

If you are unsure of the returns policy at anytime please contact the Jane Young team at fashions@jane-young.co.uk or call 01636 703511. (Monday – Friday 9am to 5pm).